Customers > Success Stories
 
Cross-border top-up, payment and remittance services using Macalla Platform

Objectives
Create the no 1 cross-border service brand that is - Convenient, low-cost, easy to use and secure - Profitable for MoneyText - Extensible and future-proofed
Why Macalla
Unrivalled expertise and experience in the payment, mobile operator and technology domains Award-winning Macalla Platform software Blue-chip customer references
Results
UK residents can top-up mobile phones in Ghana Strong adoption from launch - average growth rate per month is 33% Average of 1.73 recipients per donor During January 2008, 70% of users carried out at least 2 transactionsPlatform for further services including mobile money transfer
"This is just the beginning. Mobile is the channel of choice in developing countries and Macalla has consistently met or indeed exceeded our expectations."
- Mike Taylor, CEO, MoneyText

"I used your service during a visit to England. A friend recommended it to me. The service enabled me to stay in touch with my wife and family back home in Ghana."
- Mr Yeboah, MoneyText user

"This service brings real, tangible value to Ghanaians and is our springboard to working with our partners MoneyText and Macalla for an extended set of cross-border and inmarket services."
- Philip Sowah, CEO, Onetouch

Background
MoneyText is the cross-border service brand of leading independent telecoms provider Pal Telecom. It gives people living in the developed world a secure, convenient reliable and fast method of transferring funds to family and friends in the developing world.

Ambition
In late 2006, UK based Pal took the strategic decision to aggressively build its presence and become a leader in crossborder services delivery. And specifically to do so with an innovative, next-generation mobile approach. After an exhaustive selection process Macalla was selected as the MoneyText partner.

Results
Mobile banking
Live in 2007, MoneyText has already proven to bring unrivalled value, innovation and efficiency to all participants including donors, recipients, operators, banks and the service provider. The first phase MoneyText service allows UK resident Ghanaians to top-up mobile phones of people in Ghana, West Africa.

The process is fully real-time and automated, typically directly from mobile phone to mobile phone. Transactions are completed within a matter of seconds. MoneyText transfers are initiated by donors or by recipient request and can be time-scheduled. Donors pay via reverse billing, debit/credit card or cash through a network of mobile agents.

Most UK based users are recharging the phones of 2 family members or friends. Transactions are mainly carried out between 10 am and 10pm and the busiest days are Monday and Friday.

Enabling technology
MoneyText uses the Macalla Platform and agreements and connectivity between it and participating Ghanaian mobile operators (Onetouch, MTN and Tigo), a payment service provider and an SMS aggregator. The service is hosted by Macalla in Ireland.

Future solutions
MoneyText solutions contracted and for imminent deployment include cross-border cash remittance, bill payment and adding more donor (eg Germany, USA) and recipient (eg Nigeria, southern Africa) countries.

 
 
Follow us on:   Corporate MFS