How do we encourage subscribers to keep data services on while roaming?
How do we create and implement policies for subscriber data roaming usage?
How do we build trust with our subscribers by eliminating ‘Bill Shock’ occurrence?
How do we verify data roaming performance in real time?
How do we protect subscribers against data fraud?
Mobile Operators need to tackle the data roaming services problem from various angles. At the back end, they need to put in place policy control mechanisms and fraud protection mechanisms to ensure that subscribers are always in the know of their data usage and never face ‘bill shock’ or any data fraud attack. Integrated data services testing needs to be conducted to make sure that outbound subscribers who roam in partner networks have a good service experience. Data usage monitoring applications are needed to monitor the subscribe experience with data services in real time. At the front end, they need to encourage subscribers to take the leap of faiththrough innovative campaigns targeted at high, medium and low data user segments, each using different sets of data services.
Allows operators to proactively test roamer data experience ensuring a high quality user experience.
Helps operators roll out roaming data packages with usage control to encourage subscribers to keep data roaming on.
Builds data usage policies in partnerships with subscribers and execute policies in real-time.
Monitors data roaming performance and take corrective action based on subscriber experience.
Protects subscribers against SMS and data fraud.
Builds subscriber trust with a combination and good experience and tight service control.