Roamware’s Predictive Intelligence Patent to Revolutionize
Customer Experience Management
Cupertino, CA - 11th October 2012
Roamware, Inc., the Global Leader in Mobile Operator service solutions today announced that it has been awarded a patent on Predictive IntelligenceTM (PI), a technology that will help operators vastly improve their customer experience management capabilities and give local and roaming subscribers a much better service usage experience. Predictive Intelligence helps operators simulate subscriber experience in home and visited networks around the world so that voice and data services can be tested thoroughly before a service is launched into the market and can be monitored with real-time analytics once the service is live.
“Customer Experience Management is the number one challenge that mobile operators around the world face today”, said Roamware CTO, Dr. John Jiang. “Quality of Experience and Quality of Service are critical elements of an operator’s service offering that need to stay at high levels both in home and visited networks. Operators need to be able to ensure customer experience prefacto rather than reacting postfacto to subscriber complaints. With Predictive Intelligence, we help operators simulate subscriber experience through virtual profiles.Combined with our SIM-based robots, Predictive Intelligence can test end to end service and network parameters thoroughly. With 100s of SIM-based robots located around the world, our unique solution can test ANY VLR in the world”, continued Dr. Jiang.
Roamware’s Predictive Intelligence platform is an integral part of the company’s R-Quality and R-Experience solutions that help operators address the challenge of Customer Experience Management through an integrated approach of testing,monitoringand interactive subscriber communication that transcends geographical boundaries and operator networks. Roamware offers a combination of active testing, passive testing, automated testing, real-time monitoring and analytics on the Predictive Intelligence platform. These solutions have seen huge uptake in mobile networks around the world.
About Roamware, Inc.
Roamware, Inc. is the global leader in mobile operator service solutions with a customer base of over 530 mobile operators across 160 countries. Roamwareis a market leader in mobile roaming solutions. Roamware mobile financial solutions have been successfully deployed by major banks and global operators. The company’s headquarters is located in Cupertino, California with operations worldwide. Learn more about Roamware’s products and solutions at http://www.roamware.com.
Srinivas B Vijayaraghavan, Director Marketing
Tel: +91 9739970225