Roamware | RoamVIP

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What is RoamVIP?

RoamVIP is an applet that runs on a subscriber’s handset that can provide real-time status of services, alarms and other intelligence to mobile operators.

To a Mobile Subscriber

Subscribers who face problems such as call drops, sms rejections and data failures will have the issues monitored and solved real-time by the operator using RoamVIP and RoamFix.

To a Mobile Operator

Mobile Operators can offer premium services to groups of customers and provide real-time tracking, analysis and resolution of any issues resulting inimproved Customer Experience Management.

How does RoamVIPwork?

Features	Benefit to an operator from the feature	Benefit to a roamer from the feature
Remote eyes and hands	Remote diagnostics of the subscriber handset done automatically upon detection of issue. BlackBerry QoS live for ‘000s of BB handsets	Improved subscriber experience when using a variety of voice & data services
What subscriber sees is what you get	User friendly dashboard allows operator to see alerts that subscriber is seeing
Complete service status history	Subscriber experience history can be tracked in minute detail for given set of parameters
Events, call logs & real time alerts	Easy access to terminals allows tracking call and connection-related events

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